Support
Reckoned Yet? runs in your browser at app.reckoned.app. The common questions are answered below. For anything else, write to us.
Do I need an account?
No. You can enter your birth details, see your chart, and ask questions without signing in. The app keeps an anonymous account for the browser you are using.
Signing in is worth doing once you buy something or want your history on another device. Open Settings, choose Sign in, and use Google or an email link. After that, signing in on any browser brings back your purchases and your conversation history.
I switched browsers or cleared my data
Sign in with the same Google account or email address you used before. Your subscription, any unused inquiries, and your saved conversations come back.
Birth profiles are kept in the browser and are never uploaded, so you will need to enter them again. If you never signed in, the old anonymous account cannot be recovered from a new browser. Email us with your Stripe receipt and we will sort out any purchase by hand.
My chart looks wrong
Check the birth date, the time (AM or PM is the usual culprit), and the birth city. The city matters because the app corrects the clock time to true solar time, which can move the hour pillar.
Gender also changes the chart: in the Four Pillars system it sets the direction of the decade pillars (大运). If those run opposite to a chart you have seen elsewhere, the gender setting or a 12-hour slip in the time is the likely cause. If everything is entered correctly and the chart still looks wrong, email us the birth details and we will check the calculation.
Why can't I draw the daily lot twice?
One lot a day is the custom, and the app keeps to it. Your lot stays the same all day, and a new one becomes available at midnight in the time zone of your profile.
Billing and refunds
How do I pay? Payments are handled by Stripe. We never see or store your card details.
How do I cancel a subscription? Go to Settings, then Manage billing. This opens Stripe's billing page, where you can cancel, change your payment method, or download invoices. You keep access until the end of the period you have paid for.
Can I get a refund? See Terms §2, Refunds, which includes the 14-day withdrawal right for UK and EU consumers. To ask for one, email [email protected] from the address on your receipt.
Getting a copy of your data
Open Settings and choose "Export my readings" to download your conversations and profiles. You can also email [email protected] with the subject "Data export request", and we will send it within 30 days. To remove everything, use "Delete account & chart" in Settings.
If you are in distress
Reckoned Yet? is for reflection. It is not counselling, and nothing it writes is medical or psychological advice.
If you are in crisis or thinking about harming yourself, please reach a person now. In the United States, call or text 988 for the Suicide & Crisis Lifeline. Elsewhere, findahelpline.com lists services by country.